Shipping policy
What is the delivery time-frame?
Tracking services are provided by both companies, and you will receive your tracking once we dispatch your order.
Sendle for VIC normally takes 2-4 business days and 3-8 business days for interstate shipping. Express Post by AustPost normally under 4 business days.
Please understand drivers are human, some errors can happen. When it happens, don't hesitate and contact us hello@symmetrycoffeeroasters.com.au or "Chat with us" from the website.
When will I receive my roast?
Upon receiving your order, we generally send your order within a few business days as we aim for you to have the freshest roast possible.
Please allow extra time over public holidays or during major holiday periods and weekends.
Please allow extra time over public holidays or during major holiday periods and weekends.
Please note if you order later than Thursday, your order might not be able to arrive until Tuesday the following week.
What currency is used for my payment?
Symmetry Coffee Roaster's product prices and shipping charges are shown in Australian dollars.
Do you ship to countries other than Australia?
Unfortunately, we do not currently ship internationally.
What payment types do you accept?
You can pay for purchases using a major credit card, including Visa, MasterCard and American Express and PayPal.
Can I return items?
If there are any issues with your delivery, please send us an email hello@symmetrycoffeeroasters.com.au